Information and Referral Specialist

Springwell is seeking an empathetic specialist to provide information, referral and intake services to consumers, their caregivers and other professionals. The specialist needs excellent interpersonal and computer skills to provide non-biased information over the phone, via email and in-person. POSITION DESCRIPTION Information and Referral Specialists are the "face of the agency", often serving as peoples' first point of contact with Springwell. I&R Specialists primarily work with consumers via telephone; they are excellent, non-judgmental listeners, who strive to provide excellent customer service. I&R Specialists assess consumers' needs and make appropriate internal and external referrals. The team researches community resources and updates informational materials which are utilized by both consumers and Springwell staff. They are also responsible for creating and maintaining consumer records in the state's electronic database. QUALIFICATIONS The position requires a Bachelor's degree and previous social service experience preferably with older adults, individuals with disabilities and/or providing information and referral resources via telephone. Must have excellent customer service skills and computer skills. Must be able to collaborate with co-workers, adapt to changes and problem-solve. Applicant must have a reliable car, current driver's license, and safe driving record. GENEROUS BENEFITS 3 weeks of vacation in first year Birthday off 13 paid holidays 3 paid personal days 15 paid sick days per year (You can accumulate up to 450hrs/12weeks) Health & dental insurance with employer contribution Life and long-term disability insurance at no cost to employee Flexible Spending Plan Employee Assistance Plan 401K Retirement Savings Plan w/ employer contribution Mileage reimbursement Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4 day work week, 4.5 day work week, telecommuting work option, remote work option Employee referral bonuses Free parking Commitment to promoting from within COMPANY PROFILE At Springwell, we are dedicated to our mission. For more than 40 years, our staff has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are also committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each, and every member of our staff. At Springwell we are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. Throughout the COVID-19 pandemic, Springwell has remained open and operational. We have continued to provide in-home services to individuals in a safe manner based on our consumer directed philosophy. We have also created a hybrid work model for staff that seeks to balance the needs of the agency with flexibility for staff. We believe in and are looking for new staff who embrace: Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible. Keywords: Waltham, Marlborough, Newton, Brookline, Watertown, Belmont, Needham, Wellesley, Weston, Boston, Case Manager, Case Management, Case Manager, Information, Information and Referral, Mental Health, Managed Care, Social Services, Social Work, Care Coordinator, Social Worker, Elder, Geriatric Care, Assisted Living, Human Services, LSW, LCSW, Licensed, Medicare, Medicaid, Behavioral Health, Community Health, Long Term Care, Remote, Telecommute, Council on Aging, Case Worker